At Five Technologies Company, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.
1. Eligibility for Refunds
- Items must be returned within 30 days of the purchase date.
- Items must be unused, in the same condition that you received them, and in their original packaging.
- A receipt or proof of purchase is required.
2. Non-Refundable Items
- Gift cards
- Downloadable software products
- Some health and personal care items (for hygiene reasons)
- Items marked as “Final Sale” or “Non-Returnable”
3. How to Initiate a Return
- To start a return, please contact our customer service team at [Your Customer Service Email] or [Your Customer Service Phone Number].
- Provide your order number and the reason for the return.
- We will provide you with instructions on how to return your item(s).
4. Shipping Costs for Returns
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (e.g., 5-10 business days).
6. Late or Missing Refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [Your Customer Service Email].
7. Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Customer Service Email] and we will provide instructions.