Since Fristar offers non-tangible / digital products that cannot be returned to us, and we cannot prevent customers from future use, Fristar is not obliged to issue a refund. As a customer, you are responsible for understanding this upon purchasing any item at our site. Note that while due to regulations, buyers have the right to return an item, this does not apply to digital content.
However, your satisfaction is our goal! We stand behind our products and we want you to be satisfied, so we will do everything possible to ensure that you are happy. If for any reason the outcome is not what you expected, please contact us and we will do our best to resolve the issue!