This Privacy Policy describes how Fristar (“we”, “our”, or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase through our WordPress website.
Collecting Personal Information
We collect certain information about your device, your interaction with the Site, and information necessary to process your orders. We may also collect additional information if you contact us for customer support. “Personal Information” refers to any information that can uniquely identify an individual.
Device Information
- Examples: browser type/version, IP address, time zone, cookie data, visited pages, search terms.
- Purpose: to properly load the website, perform analytics, and optimize user experience.
- Source: collected automatically via cookies, log files, tracking scripts, tags, or pixels.
- Disclosure: may be shared with analytics or advertising providers such as Google Analytics or Meta (Facebook).
Order Information
- Examples: full name, billing and shipping addresses, payment details, email address, and phone number.
- Purpose: to process transactions, fulfill orders, communicate with you, prevent fraud, and send relevant marketing.
- Source: collected directly from you via our checkout forms (e.g., WooCommerce).
Customer Support Information
- Purpose: to respond to customer inquiries and provide support.
- Source: collected directly from you via contact forms, emails, or chats.
Note: We do not knowingly collect data from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Sharing Personal Information
We may share your personal information with selected third parties to help operate our website and services, including:
- Hosting Providers (e.g., SiteGround, Bluehost)
- Payment Gateways (e.g., Stripe, PayPal)
- Email Marketing Services (e.g., Mailchimp, MailPoet)
- Analytics Tools (e.g., Google Analytics, Meta Pixel)
We may also disclose your information to comply with applicable laws, respond to legal requests, or protect our legal rights.
Behavioural Advertising
We may use your data for targeted advertising and remarketing. For example:
- Using cookies and similar technologies to track your browsing behavior and show relevant ads.
- Sharing purchase or usage data with advertising partners (e.g., Google Ads, Facebook Ads).
You can opt out of targeted advertising:
Using Personal Information
We use your personal data to:
- Fulfill orders and deliver products
- Communicate with you via email, SMS, or notifications
- Screen for fraud or suspicious activity
- Improve and personalize your experience
- Send updates, promotions, and product recommendations
Legal Basis under GDPR (for EEA Residents)
If you are located in the European Economic Area, we process your personal data based on the following legal grounds:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Protection of your or others’ vital interests
- Tasks carried out in the public interest
- Our legitimate interests, provided these do not override your rights
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, unless a longer retention period is required by law. You may request deletion of your data at any time—see “Your Rights” below.
Automatic Decision-Making
Our website may use basic automated processes (e.g., fraud filters or IP blocking). These do not involve decisions that have a significant legal effect on you.
Your Rights (GDPR & CCPA)
If you are a resident of the EEA or California, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to processing or request data portability
- Withdraw consent at any time
Your data may be transferred and processed outside your country, including in the United States or other jurisdictions with different data protection laws.
Cookies
We use cookies and similar tracking tools to enhance your experience. These may include:
- Essential Cookies – For login, cart, checkout, and security
- Performance Cookies – For site usage analytics (e.g., Google Analytics)
- Marketing Cookies – For retargeting ads (e.g., Meta Pixel, Google Ads)
- Social Media Cookies – For sharing and engagement
You can manage or disable cookies via your browser settings or by visiting allaboutcookies.org.
Do Not Track
Our website does not respond to Do Not Track (DNT) signals.
SMS Marketing (If Applicable)
By opting in through checkout or subscription forms, you consent to receive recurring SMS messages including:
- Order notifications
- Abandoned cart reminders
- Promotions and product updates
- Review requests
Consent is not a condition of purchase. Message frequency may vary. You can opt-out at any time by replying STOP or clicking an unsubscribe link (if applicable).
SMS data is only shared with messaging platforms (e.g., Twilio, SMSBump) for delivery purposes. Cookies may be used to trigger SMS reminders.
Contact Us
If you have questions about this Privacy Policy or would like to make a request regarding your data, you may contact us at:
Email: contact@fivetechnologie.com